Total Quality Management free essay sample

Discuss the manner in which Ames implemented its Excellence through Quality program. Did the company place its emphasis in the right areas? Explain your answer. The process is designed to involve all Teammates in achieving a common goal the full satisfaction of internal and external customer needs through total quality in every endeavor. The program content many keys: Involvement Groups were started in all work units, and they became a primary communications and training vehicle. The groups meet at least once a month, and everyone at Ames Rubber is a member. 2- Every teammate receives 24 hours of basic training in quality principles, techniques, and tools, and each is able to contribute to quality and performance improvement by using the nine-step QIP or six-step PSP. 3- Systems were established to track rejects and cost of quality. Reject tracking immediately led to Pareto thinking and helped to isolate parts that were causing the firms greatest problems. We will write a custom essay sample on Total Quality Management or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page   Yield Improvement Teams were launched to examine rejects by cause and to eliminate them. Q2: In developing its Excellence through Quality program, Ames initially benchmarked against Xerox. Is benchmarking against another company’s quality program a good idea? What are the potential hazards and benefits involved? The comparison of one companys practices and performance against another one in the practice of benchmarking is a good idea. As it provides a chance to identify standards, or best practices, to apply in measuring and improving performance. By benchmarking, the company can provide a direction of What it’s doing, How youre doing it , How others do it , How well youre doing it in reference to measures ,What and how to improve. Thus, this direction will facilitate the quality improvement in the company. Q3: Discuss the benefits that Ames Rubber achieved from its quality program. Are these benefits more encompassing than you would have expected? Why or why not? The Quality program of Ames Rubber Corporation exceeded the expected objectives it planned to reach. It achieved many benefits in different important aspects. One of these benefits is the prosperous of the involvement group that constructed to improve the product Quality, which helped in accomplishing the production of better products and reaching to less percentage defective products. Also, the company has decentralized as well as become more disciplined. Surely, decentralizing and keeping the lower level employees involving in the decisions leads to high morale in the whole company and better communication. Another benefit is that Ames system for the total quality became clear and they became more able to prioritize the efforts. Besides that, Their Quality became supported by the cultural changes that resulted from the program and their financial results have improved. All these benefits are expected by us because of the areas of their initiatives in the implementations of the program especially when they focus in designing the involvement group and training their employees. In addition, the emphasis of Ames in satisfying the employees and customers and giving them the priority leads to us to expect the positive outcomes that resulted from the program. Total Quality Management free essay sample Definition, problems, benefits goals of implementation of TQM program in theory practice.